Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Erforderliche Felder sind mit einem Sternchen markiert.*
{"xsrfToken":"75358f483a88c032274835b30731ea2fc37be962_lout","branding":{"id":"6","key":"tic","name":"Leitstelle Osnabrück","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d1ce5c","headerLinkHoverBGColor":"#d1ce5c","headerBadgeColor":"#d1ce5c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/33759011-3370-416d-9081-32d3567a6a21/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZDY5OGFiZS0yOTEyLTQwMjctOGIwNy1jYTQzNjE1NjkxNDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMzNzU5MDExLTMzNzAtNDE2ZC05MDgxLTMyZDM1NjdhNmEyMSI6WyJyZWFkIl19LCJleHAiOjE3NjkyODA2MDksIm5iZiI6MTc2OTI4MDAwOX0.1keq-mdKU5Czmn1fch1ai1SoPklOAZ-ytu5bW995M6E&client=2d698abe-2912-4027-8b07-ca4361569142&mode=fit","logoId":"33759011-3370-416d-9081-32d3567a6a21","isLogoAvailable":true,"helpCenterTitle":"Willkommen im Servicebereich der Regionalleitstelle Osnabrück","sharedPortalName":"Servicecenter","translations":{"de-DE":{"helpCenterTitle":"Willkommen im Servicebereich der Regionalleitstelle Osnabrück","sharedPortalName":"Servicecenter","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"Englisch (Vereinigte Staaten)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#0075d5","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZDY5OGFiZS0yOTEyLTQwMjctOGIwNy1jYTQzNjE1NjkxNDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NjkyODA2MDksIm5iZiI6MTc2OTI4MDAwOX0.zG76UT_KDVToe8GS2zoYeswZbPoX6UXvDsjIv3MTnYg&client=2d698abe-2912-4027-8b07-ca4361569142&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"tic","projectId":10005,"serviceDeskId":6,"name":"Leitstelle Osnabrück","description":"<p>Willkommen! Sie können über die bereitgestellten Optionen eine Anfrage für Ticketsystem erstellen.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"125","name":"Ein Systemproblem melden","descriptionHtml":"","callToAction":"Ein Systemproblem melden","introHtml":"<p>Teilen Sie uns mit, wenn etwas nicht korrekt funktioniert. Wir bemühen uns, das Problem schnell zu beheben.</p>","icon":10704,"iconUrl":"https://lst-os.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10704","groups":[18],"key":""},{"id":"129","name":"Ein Systemproblem melden","descriptionHtml":"","callToAction":"Ein Systemproblem melden","introHtml":"<p>Teilen Sie uns mit, wenn etwas nicht korrekt funktioniert. Wir bemühen uns, das Problem schnell zu beheben.</p>","icon":10586,"iconUrl":"https://lst-os.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[20],"key":""},{"id":"132","name":"Ein Systemproblem melden","descriptionHtml":"","callToAction":"Ein Systemproblem melden","introHtml":"<p>Teilen Sie uns mit, wenn etwas nicht korrekt funktioniert. Wir bemühen uns, das Problem schnell zu beheben.</p>","icon":10587,"iconUrl":"https://lst-os.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10587","groups":[21],"key":""},{"id":"135","name":"Ein Systemproblem melden","descriptionHtml":"","callToAction":"Ein Systemproblem melden","introHtml":"<p>Teilen Sie uns mit, wenn etwas nicht korrekt funktioniert. Wir bemühen uns, das Problem schnell zu beheben.</p>","icon":10588,"iconUrl":"https://lst-os.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10588","groups":[22],"key":""},{"id":"137","name":"Ein Systemproblem melden","descriptionHtml":"","callToAction":"Ein Systemproblem melden","introHtml":"<p>Teilen Sie uns mit, wenn etwas nicht korrekt funktioniert. Wir bemühen uns, das Problem schnell zu beheben.</p>","icon":10589,"iconUrl":"https://lst-os.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10589","groups":[24],"key":""},{"id":"139","name":"Ein Systemproblem melden","descriptionHtml":"","callToAction":"Ein Systemproblem melden","introHtml":"<p>Teilen Sie uns mit, wenn etwas nicht korrekt funktioniert. Wir bemühen uns, das Problem schnell zu beheben.</p>","icon":10590,"iconUrl":"https://lst-os.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[23],"key":""},{"id":"48","name":"IT-Hilfe erhalten","descriptionHtml":"","callToAction":"IT-Hilfe erhalten","introHtml":"<p>Hilfe für allgemeine IT-Probleme und Antworten auf Fragen erhalten</p>","icon":10541,"iconUrl":"https://lst-os.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[11],"key":""},{"id":"134","name":"Meldeempfänger verschlüsseln","descriptionHtml":"","callToAction":"Meldeempfänger verschlüsseln","introHtml":"<p>Anfordern BOS-Krypt-Schlüssel</p>","icon":10587,"iconUrl":"https://lst-os.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10587","groups":[21],"key":""},{"id":"130","name":"Neue Hardware anfordern","descriptionHtml":"","callToAction":"Neue Hardware anfordern","introHtml":"<p>Anfordern neuer Funkgeräte oder BSI-Karten</p>","icon":10586,"iconUrl":"https://lst-os.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[20],"key":""},{"id":"133","name":"Neue RIC anfordern","descriptionHtml":"","callToAction":"Neue RIC anfordern","introHtml":"<p>Anfordern neuer RIC</p>","icon":10587,"iconUrl":"https://lst-os.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10587","groups":[21],"key":""},{"id":"126","name":"Änderung anfordern","descriptionHtml":"","callToAction":"Änderung anfordern","introHtml":"","icon":10704,"iconUrl":"https://lst-os.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10704","groups":[18],"key":""},{"id":"131","name":"Änderung anfordern","descriptionHtml":"","callToAction":"Änderung anfordern","introHtml":"<p>Beispielsweise eine OPTA (Funkrufnamen)-Änderung beantragen</p>","icon":10586,"iconUrl":"https://lst-os.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[20],"key":""},{"id":"136","name":"Änderung anfordern","descriptionHtml":"","callToAction":"Änderung anfordern","introHtml":"","icon":10588,"iconUrl":"https://lst-os.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10588","groups":[22],"key":""},{"id":"138","name":"Änderung anfordern","descriptionHtml":"","callToAction":"Änderung anfordern","introHtml":"","icon":10589,"iconUrl":"https://lst-os.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10589","groups":[24],"key":""},{"id":"140","name":"Änderung anfordern","descriptionHtml":"","callToAction":"Änderung anfordern","introHtml":"","icon":10590,"iconUrl":"https://lst-os.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[23],"key":""},{"id":"41","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10527,"iconUrl":"https://lst-os.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Allgemein"},{"id":18,"name":"MDE"},{"id":20,"name":"Tetra-Funk"},{"id":21,"name":"POCSAG-Alarmierung"},{"id":22,"name":"Divera"},{"id":23,"name":"MoFeu"},{"id":24,"name":"FeuerON"}],"orderMapping":{"24":[138,137],"23":[140,139],"18":[126,125],"20":[131,130,129],"22":[136,135],"12":[116,115,42,44],"11":[48],"21":[134,133,132],"14":[119,117,42,44],"13":[141,124,123,122,42,44],"16":[47,46,45],"15":[75,73,42,44],"19":[128,127],"17":[121,120,60]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ad3e8c89-5b8e-3387-b290-542867f0eacf","appLinkName":"","appLinkUrl":"","spaceKey":"TIC","spaceName":"Ticketsystem","spaceUrl":"","isServer":false},"labels":[],"projectKey":"TIC","serviceDeskId":6,"kbLinkDomainURLs":["https://lst-os.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TIC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZDY5OGFiZS0yOTEyLTQwMjctOGIwNy1jYTQzNjE1NjkxNDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkyODEyMDksIm5iZiI6MTc2OTI4MDAwOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.3D04EAOsYB9YLk38r6okcBJhn21va2xi403rjKNQmXU","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"2d698abe-2912-4027-8b07-ca4361569142","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":137,"projectId":10005,"issueType":{"id":"10020","name":"Incident"},"form":{"name":"Ein Systemproblem melden","descriptionHtml":"","callToAction":"Ein Systemproblem melden","intro":"<p>Teilen Sie uns mit, wenn etwas nicht korrekt funktioniert. Wir bemühen uns, das Problem schnell zu beheben.</p>","instructions":"","icon":10589,"iconUrl":"https://lst-os.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10589","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Fasse das Problem zusammen","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreiben Sie bitte, was und wie dies passiert ist.","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Komponenten","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10016"],"values":[{"value":"10007","label":"Arbeitsplatz","selected":false,"children":[]},{"value":"10014","label":"DIVERA","selected":false,"children":[]},{"value":"10004","label":"Einsatzleitsystem","selected":false,"children":[]},{"value":"10016","label":"FeuerON","selected":false,"children":[]},{"value":"10009","label":"Frequentis","selected":false,"children":[]},{"value":"10010","label":"MDE","selected":false,"children":[]},{"value":"10005","label":"Mitarbeiterverwaltung","selected":false,"children":[]},{"value":"10015","label":"MoFeu","selected":false,"children":[]},{"value":"10006","label":"Mobiles Arbeiten","selected":false,"children":[]},{"value":"10008","label":"Office-Umgebung","selected":false,"children":[]},{"value":"10013","label":"POCSAG","selected":false,"children":[]},{"value":"10011","label":"ProQA","selected":false,"children":[]},{"value":"10017","label":"Sonstiges","selected":false,"children":[]},{"value":"10012","label":"Tetra-Funk","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10075","fieldConfigId":"10184","label":"Wie dringend ist die Behebung?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10116","label":"Kritisch","selected":false,"children":[]},{"value":"10117","label":"Hoch","selected":false,"children":[]},{"value":"10118","label":"Mittel","selected":false,"children":[]},{"value":"10119","label":"Niedrig","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10004","fieldConfigId":"10104","label":"Wie sehr beeinträchtigt das Problem Sie bzw. die Organisation?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10001","label":"Significant / Large","selected":false,"children":[]},{"value":"10002","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10003","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/137","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/137","calendarParams":{"firstDay":1,"date":"2026-01-24T19:40:09+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ad3e8c89-5b8e-3387-b290-542867f0eacf","appLinkName":"","appLinkUrl":"","spaceKey":"TIC","spaceName":"Ticketsystem","spaceUrl":"","isServer":false},"labels":[],"projectKey":"TIC","serviceDeskId":6,"kbLinkDomainURLs":["https://lst-os.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZDY5OGFiZS0yOTEyLTQwMjctOGIwNy1jYTQzNjE1NjkxNDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkyODEyMDksIm5iZiI6MTc2OTI4MDAwOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.3D04EAOsYB9YLk38r6okcBJhn21va2xi403rjKNQmXU","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"2d698abe-2912-4027-8b07-ca4361569142","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}